Terms, privacy & cookies

Who we are

DriveSure is a trading name of Drive Sure Motors (Blackwood) Ltd, registered in England & Wales (company no. [XXXXXXXX]), VAT no. [GB XXX XXXX XX]. Our showroom is at 1 Sir Ivor’s Road, Pontllanfraith, Blackwood NP12 2JH. You can call us on 07473 411337 or email info@drivesuremotors.co.uk.

Prices

• Every price is a cash price — the full price of the car, paid in one go. We don't offer finance.
• Prices include VAT where applicable. There are no admin, preparation or documentation fees added at the desk.
• Optional extras (for example extended warranty or delivery) are always shown and agreed separately before you pay.
• We take care to describe and price every car correctly. If we make an obvious mistake, we'll tell you before the sale completes and you can choose not to go ahead.

Paying for your car

• You can pay any way you like, as long as the car is paid in full before it leaves us: bank transfer, debit card, credit card, or a mix of these.
• The car stays our property until we've received the full payment in cleared funds.
• We never ask for payment details by text or social media. If anyone does, it isn't us — call us on the number on this page.

Reserving a car

• We can hold a car for you with a deposit of [£XXX] for up to [X] days. [CONFIRM AMOUNT AND PERIOD]
• If you change your mind about a reserved car, [CONFIRM: whether the deposit is refunded, in full or in part].
• If we can't supply the car for any reason, your deposit is refunded in full.

Viewings and test drives

• You're welcome to book a viewing online or just call in during opening hours. Booking means the car will be ready for you.
• Please bring your driving licence for a test drive. [CONFIRM insurance requirements for test drives]

Collection and delivery

• You can collect the car from our showroom at no charge, or we can deliver it to your address for an additional delivery charge based on distance. The delivery charge and date are quoted and agreed with you before you pay.
• The car is handed over with its V5C logbook (or new keeper slip), service history, current MOT, keys and any warranty documents.

Selling your car to us

• Our offer is based on the details and photos you give us and is confirmed when we see the car. If its condition or history is different from what was described, we may adjust or withdraw the offer.
• We pay the full agreed amount by bank transfer once the car and its documents are checked.
• If the car is roadworthy and drives, we collect it from you free of charge. If it isn't driveable, we agree any transport arrangements and costs with you before collection.
• If there's finance on the car, we can settle it with the lender and pay you the difference, or pay you in full and you settle it yourself.
• You must be the registered keeper, or authorised to sell the car, and tell us about anything that affects its value (outstanding finance, accident damage, mileage discrepancy).

When you buy from us, the Consumer Rights Act 2015 says the car must be of satisfactory quality (taking into account its age, mileage and price), fit for purpose and as described. Nothing in these terms takes away those rights.

If something is wrong with the car

• Within 30 days of taking the car, you can reject it and ask for a refund if it has a fault that was there when you bought it.
• After 30 days and within 6 months, you're entitled to a repair or replacement. If that fails or isn't possible, you can ask for a refund (which may be reduced for the use you've had).
• After 6 months you still have rights, but you may need to show the fault was there when you bought the car.
• These rights don't cover normal wear and tear, faults we told you about before you bought, or damage caused after you took the car.

Buying without visiting us (distance sales)

If you buy a car entirely by phone, email or online without coming to the showroom, the Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel for any reason. Tell us in writing, return the car in the condition you received it, and we'll refund you within 14 days of getting it back. We may deduct for any extra mileage or damage beyond what's needed to inspect the car.

Our own promises (on top of your legal rights)

• Warranty cover included with every car — see Warranty & services for the details. [CONFIRM PROVIDER AND TERMS]
• 7-day money-back guarantee: [CONFIRM TERMS — e.g. mileage limit, condition, how refunds are paid].
• Every car is HPI-checked, serviced and given a fresh MOT before sale.

Drive Sure Motors (Blackwood) Ltd (trading as DriveSure) is the data controller for the personal information you give us. ICO registration no. [ZXXXXXXX].

What we collect

• What you give us in our forms: your name, phone number, email (if you add one), the car you're interested in, viewing date and time, and any message.
• If you sell us a car: its registration, mileage, condition notes and photos you upload.
• If you buy from us: the details needed for the sale, the V5C and any warranty — name, address, and payment references (we don't keep full card numbers).
• Basic technical data when you use the website, such as device type and pages visited — see Cookies below.

Why we use it (and our lawful basis)

• To reply to your enquiry, arrange a viewing or make you an offer — to take steps at your request before a contract.
• To complete a sale, register the change of keeper and provide warranty and after-sales support — to perform our contract with you.
• To keep sales and tax records — because the law requires it.
• To prevent fraud and keep our website secure — our legitimate interests.
• We'll only send you marketing (for example new stock alerts) if you've asked us to, and you can stop at any time.

Who we share it with

• The DVLA (change of keeper), warranty providers, and vehicle history checkers such as HPI, where needed for your sale.
• Companies that help us run the business — our website host, email provider and accountants — under contracts that protect your data.
• We never sell your information.

How long we keep it

• Enquiries and viewing requests that don't lead to a sale: up to 12 months.
• Sales records: 6 years after the end of the tax year, as required for tax and accounting.

Your rights

You can ask to see the information we hold about you, have it corrected or deleted, object to how we use it, or ask us to limit its use. Email info@drivesuremotors.co.uk or write to us at the showroom — we'll reply within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies are small files stored on your device by your browser. We keep them to a minimum.

Essential (always on)

Needed for the site to work — for example remembering what you typed while you move between pages. These don't identify you and can't be switched off.

Analytics (only with your consent)

[CONFIRM: if an analytics tool is added (e.g. Google Analytics or Plausible), list it here with what it measures and how long its cookies last.] We'll ask for your consent before setting any non-essential cookies.

Third-party content

Our contact page shows a Google map and some car pages link to video. These services may set their own cookies when you view them — see Google's and YouTube's privacy policies.

Managing cookies

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site working.

• Talk to us first — call 07473 411337, email info@drivesuremotors.co.uk or come into the showroom. Most things can be sorted straight away.
• If not, we'll acknowledge your complaint in writing within 3 working days and aim to give you a full response within 14 days.
• If you're still not happy, you can refer it to an independent alternative dispute resolution service: [CONFIRM — e.g. The Motor Ombudsman, if DriveSure joins]. You can also get free advice from Citizens Advice on 0808 223 1133.